Cancellation, Refund and Renewal Policy

Cancellation, Refund and Renewal Policy 1. Scope This policy governs cancellation, non-renewal and refunds for Ghayth subscriptions. It does not limit any mandatory statutory right that applies to a particular case. 2. Free trial Where a free trial is enabled, its duration is displayed on the pricing or registration page. A trial can be stopped before conversion to a paid subscription using the account mechanism made available. Expiry of a free trial does not itself create a monetary refund because no trial fee was paid. 3. Paid subscriptions The quotation, Order Form or subscription page specifies the term, billing cycle, start date and renewal. Non-renewal may be requested through the approved channel, and access ordinarily continues until the end of the paid period unless there is another lawful basis for suspension or termination. 4. Cancellation before benefit is received Where a statutory cancellation or return right applies before the customer benefits from the service, Ghayth applies that right subject to its conditions and exceptions. Where Saudi e-commerce consumer provisions apply to a consumer, this policy does not reduce mandatory rights relating to the statutory return period where no benefit has been received, or rights related to excessive delay in service performance. 5. After service use begins After activation and use, fees for the current period are not automatically refundable unless a statutory right applies, there is a duplicate charge or payment error, a documented Ghayth failure justifies a refund, or the accepted quotation or Order Form states otherwise. 6. Upgrades and downgrades The effect of plan, branch or add-on changes is governed by what the platform displays or the accepted quotation or Order Form. No pro-rata refund or credit is assumed unless the platform offers it or the agreement provides for it. 7. Third-party and professional services Fees charged by payment, messaging, delivery or other providers may also be subject to the provider's terms. Setup, training or professional implementation services are assessed according to work actually performed and the accepted offer. 8. Request process Cancellation or refund requests must be submitted through support@ghayth.com.sa or the approved Ghayth support channel with subscription or invoice details and the reason for the request. Ghayth records the request, decision, amount and refund-transaction reference where a refund is executed. 9. Refund method Approved refunds are returned to the original payment method where reasonably possible or through another lawful agreed method. Posting time depends on the payment provider, bank or financial institution. 10. Data after cancellation Cancellation does not mean all data is immediately deleted. The Retention and Deletion Policy, export rights and legal obligations for financial, tax and security records continue to apply. 11. Updates The published copy shows its version and effective date. The version linked to the relevant subscription or request applies subject to applicable contractual and mandatory legal rules.